Terms of Service

Tillet & Saunders is a building and construction company based in London, serving London and the South East. We provide professional building services including but not limited to:

• Kitchen fitting and installation
• Home extensions and structural work
• Flooring installation and repair
• Plastering and rendering
• Bathroom renovations
• Roofing services
• General building and construction services

We are members of the Federation of Master Builders, TrustMark registered, and Which? Trusted Traders. We maintain appropriate insurance coverage and comply with all relevant building regulations and health and safety requirements.

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates any applicable law or regulation
• Transmit any malicious code, viruses, worms, or harmful materials
• Attempt to gain unauthorised access to any portion of the website, servers, or networks
• Interfere with or disrupt the website or servers connected to the website
• Use automated systems (bots, scrapers) to access the website without our express written permission
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission
• Use the website to transmit unsolicited commercial communications or spam
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity

We reserve the right to terminate or suspend your access to the website immediately, without prior notice, if you violate these Terms or engage in any conduct that we consider harmful to our business or other users.

All quotes and estimates provided by Tillet & Saunders are subject to the following terms:

• Validity Period: Quotes and estimates are valid for the period specified in the quote (typically 30 days), unless otherwise stated. After this period, prices may be subject to change
• Estimates vs. Quotes: Estimates are approximate and may vary. Quotes are more detailed and fixed-price, but may still be subject to change if project requirements change
• Project Scope: All quotes are based on the information provided at the time of quotation. Additional work, changes to specifications, or unforeseen circumstances may result in additional charges
• Site Surveys: We may require a site survey before providing a final quote. Site surveys may be chargeable if the project does not proceed
• Written Contracts: All work must be confirmed in a written contract signed by both parties before work commences. The contract will specify the scope of work, pricing, payment terms, timelines, and other relevant terms
• Variations: Any changes to the agreed scope of work must be agreed in writing and may result in additional charges or time extensions
• Planning and Permissions: It is your responsibility to obtain all necessary planning permissions, building regulations approval, and other consents. We can assist with applications but cannot guarantee approval

Payment terms will be specified in your individual contract. Our standard payment terms are as follows:

• Deposits: A deposit may be required before work commences, typically 20-30% of the total contract value, depending on the project size and materials required
• Stage Payments: For larger projects, payments may be required at specified stages (e.g., upon completion of foundations, first fix, second fix). Stage payment amounts and milestones will be detailed in your contract
• Final Payment: Final payment is due upon completion of all work, satisfactory inspection, and resolution of any snagging items. We will provide a completion certificate or similar documentation
• Payment Methods: We accept payment by bank transfer, cheque, or other agreed methods. Payment terms are typically 7-14 days from invoice date
• Late Payment: Late payment may incur interest charges at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend work if payments are not made as agreed
• Disputed Invoices: If you dispute an invoice, you must notify us in writing within 7 days of receipt. We will work with you to resolve any disputes promptly
• Retention: For certain projects, a retention amount (typically 2.5-5%) may be held until the end of the defects liability period

Tillet & Saunders provides the following warranties and guarantees:

• Workmanship Guarantee: We guarantee our workmanship for a period of 12 months from the date of completion, unless otherwise specified in your contract. This covers defects in workmanship but not wear and tear, damage caused by misuse, or issues arising from factors beyond our control
• Materials: Materials are covered by manufacturer warranties where applicable. We will pass on these warranties to you and assist with warranty claims where possible
• Structural Work: Structural work may be covered by longer warranty periods (typically 6-10 years) as required by building regulations and insurance requirements
• Warranty Exclusions: Warranties do not cover damage caused by misuse, neglect, unauthorised modifications, natural disasters, or normal wear and tear
• Warranty Claims: Warranty claims must be made in writing within the warranty period. We will inspect reported issues and, if covered by warranty, remedy them at no additional cost
• Insurance: We maintain public liability insurance and employer's liability insurance as required by law. Details are available upon request

Health and safety is of paramount importance. Both parties have responsibilities:

• Our Responsibilities: We will comply with all health and safety regulations, provide appropriate safety equipment, conduct risk assessments, and ensure our team is properly trained and qualified
• Your Responsibilities: You must provide a safe working environment, inform us of any hazards, ensure adequate access to the work area, and comply with any reasonable safety instructions we provide
• Site Access: You must ensure safe and adequate access to the work area. We reserve the right to suspend work if we consider the site unsafe
• Children and Pets: You must ensure children and pets are kept away from the work area for their safety
• Accidents: Any accidents or near-misses must be reported immediately to both parties

While we strive to complete work within agreed timelines, delays may occur due to various factors:

• Unforeseen Circumstances: Delays due to adverse weather, material shortages, supplier delays, or other circumstances beyond our reasonable control may result in time extensions
• Client Delays: Delays caused by client decisions, late provision of information, or changes to requirements may result in time extensions and additional costs
• Planning and Permissions: Delays in obtaining planning permission or building regulations approval are not our responsibility
• Communication: We will keep you informed of any delays and work with you to minimise disruption
• Liquidated Damages: If specified in your contract, liquidated damages may apply for delays caused by us, subject to the terms of the contract

To the maximum extent permitted by law:

• Total Liability: Our total liability to you for any claim arising from our services shall not exceed the total contract value, unless otherwise required by law
• Indirect Losses: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of data, or loss of use
• Consequential Loss: We shall not be liable for any consequential losses, such as alternative accommodation costs, unless specifically agreed in writing
• Third-Party Claims: Our liability is limited to direct losses. We are not responsible for claims by third parties unless caused by our negligence
• Insurance Coverage: Our liability is covered by our insurance policies. Details are available upon request

Important: Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by law

All content on this website, including text, graphics, logos, images, photographs, designs, and software, is the property of Tillet & Saunders or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content from this website without our express written permission. You may view and download content for personal, non-commercial use only.

Project Designs and Drawings: Any designs, drawings, or specifications we create remain our intellectual property unless otherwise agreed in writing. You may use them for the specific project but may not reproduce or use them for other projects without our permission.

The information on this website is provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be available at all times or free from errors, interruptions, or technical issues
• The information on the website is accurate, complete, or current
• The website is free from viruses or other harmful components
• The website will meet your requirements or expectations

We reserve the right to modify, suspend, or discontinue the website or any part of it at any time without notice. We are not liable for any loss or damage resulting from your use of or inability to use the website.

Website Access: We reserve the right to terminate or suspend your access to the website at any time, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the website will immediately cease.

Service Contracts: Either party may terminate a service contract in accordance with the terms of that contract. Termination may be subject to payment for work completed and materials ordered. We reserve the right to suspend work if payments are not made as agreed or if we consider the site unsafe.

We are committed to resolving disputes fairly and promptly:

• Direct Communication: In the first instance, please contact us directly to discuss any concerns or disputes. We will work with you to find a resolution
• Mediation: If we cannot resolve a dispute directly, we may agree to mediation through an independent mediator
• Alternative Dispute Resolution: As TrustMark registered builders, we are committed to alternative dispute resolution processes
• Legal Action: If disputes cannot be resolved through the above methods, either party may pursue legal action in accordance with the governing law

If you have any questions about these Terms of Service, please contact us: